Privacy Policy – HCare (Operated by MediHealth Mexico)
Effective Date: October 18, 2025
At HCare, operated by MediHealth Mexico, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit hcare.mx or interact with our services for bariatric and plastic surgery medical tourism.
By using our website, you agree to the practices described here.
1. Information We Collect
While you interact with hcare.mx, we may collect:
- Non-medical information: Your name, email address, phone number, country, and any messages you send through our contact forms.
- Usage information: Automatically collected data such as IP address, browser type, pages visited, and time spent on our site.
- Cookies and analytics data: We use Google Analytics and Meta Pixel to understand website performance and improve your experience.
Important: We do not collect sensitive medical data directly through hcare.mx. Any medical information you provide is stored securely in MediHealth Mexico’s CRM system.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide quotes or consultations.
- Coordinate with MediHealth Mexico and partner clinics for bariatric and plastic surgery services.
- Improve our website, marketing, and user experience.
- Monitor website traffic and understand visitor behavior using analytics tools.
3. How We Share Your Information
We may share your information with:
- MediHealth Mexico and affiliated clinics or doctors for the purpose of medical consultations, treatment planning, or travel arrangements.
- Service providers that help us operate our website, such as analytics or email platforms.
We do not sell or rent your information to third parties.
4. Cookies and Tracking Technologies
hcare.mx uses cookies, Google Analytics, and Meta Pixel to:
- Track visitor interactions for website performance and improvements.
- Deliver personalized marketing and relevant updates.
You can manage cookies in your browser settings, but some features of our site may not function properly without them.
5. Your Privacy Rights
For all users:
- You can request access to the information we hold about you.
- You can ask us to correct or delete your data.
- You can unsubscribe from marketing communications at any time.
For European visitors (GDPR notice):
If you are located in the European Union, you have additional rights:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request corrections to inaccurate or incomplete data.
- Right to erasure: You can request that your personal data be deleted, subject to legal obligations.
- Right to object or restrict processing: You may object to certain uses of your data.
- Right to data portability: You can request a copy of your data in a commonly used format.
To exercise any of these rights, contact us at: customerhelp@medihealthmexico.com.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online platform is completely secure, so please use caution when submitting personal information.
7. Children’s Privacy
hcare.mx is not intended for children under 18. We do not knowingly collect personal information from minors.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top reflects the latest version. We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us at:
Email: customerhelp@medihealthmexico.com
Website: hcare.mx